Billing & Insurance
Hope and Healing Cancer Services takes a proactive approach toward patient billing and collections to coordinate payment for services in the most well-organized manner possible. We will work with your primary insurance company to process your claims. As a courtesy to our patients, we will also file claims with your secondary insurance; however, it is your responsibility to ensure that they pay the claims in a timely manner, as unpaid insurance claims will become due from you after 90 days.
It is the patient’s responsibility to monitor Explanation of Benefits (EOB) statements from your insurer and pay any applicable deductibles or co-insurance charges in a timely manner. The co-pay or co-insurance changes are due at the time of registration. If you are unable to settle any charges in full, please call the office to discuss payment options. We accept payment by cash, check, Visa®, MasterCard®, American Express®, and Discover® credit cards. For returned checks, there will be a $30 fee.
It is also the patient’s responsibility to notify us of any insurance changes by presenting any new card at the next office visit. This includes a change in policy number or insurance carrier. In addition, notify our office of changes in address or telephone numbers, so there is no delay in communicating the necessary information. Incorrect insurance information can delay timely filing and can incur additional charges.
Co-pays are due at the time of the visit. We are unable to discount or waive this amount due to contracts with the insurance company.
To pay your bill or any questions concerning your bill, please call our office at 630-560-0121.
Insurance cards are verified at every visit; it is the patient’s responsibility to report any changes to insurance coverage. Further, it is the patient’s responsibility to know the requirements of their insurance company and fulfill them. If a referral or authorization is required prior to an office visit, the patient is responsible for obtaining the same. If a referral is not in hand at the time of the patient visit, payment for that office visit becomes the patient’s responsibility until the office receives the referral.